SECURELY®, the brand name of Electra Services Limited, is a 100% New Zealand owned company sitting within the Electra Group. Electra has been in the business of delivering 24/7 critical services to the community since 1920, as we celebrate our centenary!
SECURELY® is a trust-owned organisation, based in Levin, regional New Zealand.
ABOUT THE ROLE
As part of our team, as a 24/7 Monitoring Centre, you will be answering inbound and outbound calls, whether it is handling a medical alarm activation, security alarm activation or providing customer information about a power outage. It is a wide and varied role, in which you can make a real difference to our customers. It is a fast-paced role where no two days are the same, and where you will leave your shift feeling satisfied you have made a real difference.
You will be fully supported in your role with extensive training and with an onsite manager and/or a senior operator on each shift.
As you will be dealing with a lot of customers, many stressed and feeling vulnerable, having customer service experience and a passion for people is a must. Our customers expect our employees to be clear-headed, empathetic, caring, good at listening and helpful.
You must be adaptable and open to change, excited at the possibility of learning new things, and have a great attitude! You'll also be computer literate and confident using different systems, including Microsoft Office.
A background in call centre work is desirable although full training and support will be provided.
We have 4 roles on the go at present, and they range from days, evenings and weekends, and are on a 6-month fixed term contract. We’ll speak to the successful applicants about what is on offer! If you have a preference, let us know when you apply!
WHY JOIN SECURELY?
With us you can make a real difference to someone’s life. When we have an alarm activation, our Monitoring Centre team stay on the line until help arrives, keeping the situation as calm as possible. You will be a part of their journey with us from start to finish. It is a role where you can get real job satisfaction, each and every day.
If successful, you will be required to undergo pre-employment drug and alcohol testing and other pre-employment checks. We can’t wait to hear from you, if this sounds like something you’d love to be part of!