Customer Experience Officer

Tā tātou atarua – Our vision – Enabling what matters 

He angitūtanga - The opportunity

Our Customer Experience team is looking for a new Casual Customer Experience Officer superstar who is a able to support and contribution to our fun, busy, diverse and energetic environment. Based at the Levin Aquatic Centre and Foxton Pools, you will be working with a small team of customer experience officers to provide excellent customer service to pool users, customers, clients and contractors. The customer experience officers are the face of the pools and are responsible for answering queries and questions over the phone and in person, processing payments, assisting with learn to swim and fitness class bookings and providing administrative support to the management team at Aquatics Horowhenua. Hours of work will be casual and available  throughout the week including evenings and weekends.

He kōrero mōu - About you

If you are the right person for this role then you have good communication skills, a friendly, positive can do attitude and the ability to think on your feet is essential. Experience in a customer facing role and previous experience working in reception or administration is a bonus but not essential. If you are keen to get involved and join the team we want to hear from you!

Tā tātou ahurea – Our culture 

Horowhenua District Council is proud to be an inclusive workplace; we celebrate difference, diversity, and aim to empower our employees. We are an organisation built on innovation and optimism, and are embarking on an organisation reset. We are motivated to build a place where we value our people and provide opportunities for them to build outstanding careers and better Horowhenua.

Ngā āhuatanga kei a mātou - What we offer

An excellent working environment where passionate and committed team members who strive to make a difference for current and future generations. This important opportunity to join a thriving organisation with a strong focus on delivery and to do meaningful work with motivated people that has a direct impact on the lives of our Horowhenua Community. 

Tono mai ināianei - Apply now 

If you are interested in learning more about what the role involves please see the position description, if you have any questions or would like to discuss this role in confidence please call Paddy Blackman or Sarajane Swinton on  06 368 0070.

Please upload a cover letter along with your CV.

Applications close on Friday 22 September however recruitment for this role is ongoing and we will be reviewing applications as they come in so please do not hesitate to apply. 

He rau ringa e pakari ai ngā taura whiri i ō tātou kāinga noho me ō tātou hapori – mai i te pae maunga o Tararua ki te moana

With many hands the threads which weave our neighbourhoods and communities together will be strengthened from the Tararua Ranges to the sea.